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Avana Wallet support is available 24/7. You can submit a support ticket at or email us at

We can assist you with technical matters and questions.

The Avana Wallet team is unable to provide support for the following cases:

  • Lost secret phrase or private key
  • Transaction refund
  • Transaction dispute
  • Technical issues not related to Avana Wallet
  • Handling transactions on your behalf
Never reveal your account secrets

The Avana Wallet team will never under any circumstances ask you to reveal your account secrets.